How to Effectively Respond to Disputes

[Clara Harris]

I have a newly opened online store and I am having a hard time managing disputes. How do you handle it effectively?

 

[Owen Wilson]

It's always better to prevent it than curing it. Provide accurate product descriptions and clear return policies.

 

[Gavin Carter]

It's always better to prevent it than curing it. Provide accurate product descriptions and clear return policies.

I agree with this, use fraud detection tools to identify suspicious transactions.

 

[Clara Harris]

Most of the disputes and chargebacks I have because my customer are not receiving their product.

 

[Owen Wilson]

Ask your delivery partner to always provide proof of delivery. It can be a photo or signature of the customer