How to Handle Chargebacks

[Graham Foster]

How do you guys handle chargebacks? It can have a heavy blow to both revenue and reputation if not handled well.

 

[Harrison Blake]

You should focus on preventing chargebacks first. Provide a clear product description can minimize product confusion and prevent chargebacks.

 

[Fiona Mitchell]

How do you guys handle chargebacks? It can have a heavy blow to both revenue and reputation if not handled well.

There are tons of reasons for chargebacks, can you say what's the most common for you?

 

[Graham Foster]

There are tons of reasons for chargebacks, can you say what's the most common for you?

Yes, it's customer not receiving their product and the product is not as described.

 

[Harrison Blake]

Yes, it's customer not receiving their product and the product is not as described.

Just like I said, you should make your product description descriptive to minimize product confusion. You can also protect yourself from fraudulent chargebacks when they say that the product is not what it was described.

 

[Fiona Mitchell]

Yes, it's customer not receiving their product and the product is not as described.

For the customer not receiving their product, use a reliable shipping service that has transparent and accurate shipping information. Also set a realistic shipping expectation.

 

[Graham Foster]

Just like I said, you should make your product description descriptive to minimize product confusion. You can also protect yourself from fraudulent chargebacks when they say that the product is not what it was described.

Thank you for your suggestions, I'll take that in mind.

For the customer not receiving their product, use a reliable shipping service that has transparent and accurate shipping information. Also set a realistic shipping expectation.

Yes, I will try to change shipping service since the one I got currently is not that reliable. Should I also offer proof of delivery?

 

[Harrison Blake]

Should I also offer proof of delivery?

Yes you should, it's pretty common for shipping services to provide proof of delivery to verify that the customer has received their order.