How to Not Lose Cool

[Sophia Harris]

How do you guys manage negative comments on social media platforms? It's tough to stay professional and calm.

 

[Liam Bennett]

separate your personal feelings. You're not the one being attacked, rather it's the brand.

 

[Emma Wilson]

separate your personal feelings. You're not the one being attacked, rather it's the brand.

I agree, OP should not respond defensively since most of the time it's criticism. Good or bad.

 

[Sophia Harris]

separate your personal feelings. You're not the one being attacked, rather it's the brand.

What if the criticism is just attacking me and not the product or brand?

 

[Liam Bennett]

What if the criticism is just attacking me and not the product or brand?

Stay calm and don't respond immediately. Never respond when you are emotional.

 

[Benjamin Platta]

Proactively managing your social media presence can help you nip negativity in the bud before it snowballs. Always and assure to review comments objectively to see if there are patterns in the feedback, and use it as a learning opportunity.