How to Respond to Negative Reviews

[Peyton Carter]

I made a mistake during the manufacturing of my product, and I gained a significant number of negative reviews. I'm wondering how I can respond to these negative reviews and turn those customers into loyal ones.

 

[Madison Cooper]

That's sad to hear, I can recommend you to address those negative reviews promptly and professionally.

 

[Savannah Hayes]

That's sad to hear, I can recommend you to address those negative reviews promptly and professionally.

This is the way. Another one is offering solutions or compensations. This will show that you value customer feedback.

 

[Peyton Carter]

That's sad to hear, I can recommend you to address those negative reviews promptly and professionally.

Thank you for the suggestions and yes I did take accountability and responded immediately.

This is the way. Another one is offering solutions or compensations. This will show that you value customer feedback.

I'll try sending compensation, thank you

Should I also send follow up with the customer?

 

[Madison Cooper]

Should I also send follow up with the customer?

Yes, that would be a good idea.