Live Chat Option

[Liam Bennett]

I want to add a live option to my online store. I'm planning to add it on the bottom right. What should I keep in mind when implementing the live chat option?

 

[Emma Wilson]

I want to add a live option to my online store. I'm planning to add it on the bottom right. What should I keep in mind when implementing the live chat option?

Never ever auto open the chat window lol. It's annoying

 

[Sophia Harris]

Never ever auto open the chat window lol. It's annoying

I agree, just add a small icon on the bottom right corner

 

[Liam Bennett]

Okay, you guys bring a good point. Should I make it a chatbot or just have a employee do the live chat?

 

[Emma Wilson]

Okay, you guys bring a good point. Should I make it a chatbot or just have a employee do the live chat?

Maybe have a chatbot that answer FQA and add an option to chat with a live person.

 

[Sophia Harris]

Okay, you guys bring a good point. Should I make it a chatbot or just have a employee do the live chat?

A little bit of both. Just add an option to allow the user to chat with a person.

 

[Liam Bennett]

Thank you for the insights guys.