How do you deal with unexpected account holds or frozen funds?

[DaphneMoon]

I’ve read horror stories of payment processors locking money for 90 days out of nowhere. Has this happened to you, and how did you resolve it?

 

[TalynBrook]

I’ve read horror stories of payment processors locking money for 90 days out of nowhere. Has this happened to you, and how did you resolve it?

Happened to me many times, I own around 3 e-bank or e-wallets, i'm a freelancer so I need to have multiple bank wallets just in case my clients don't have the same payment method or transaction method, One account was hold due to the claimed funds processing roughly around 1 week, but all I did was reach out to customer service report and followed up my client about the reference number of the transaction, REFERENCE NUMBER IS A MUST!

 

[christopherwalker10]

Keeping records of every transaction would probably help too. Having the receipts, payment details, and client messages saved makes it much easier to explain what happens when an account gets flagged or put on hold.

 

[DanielMorgan_]

Keeping records of every transaction would probably help too. Having the receipts, payment details, and client messages saved makes it much easier to explain what happens when an account gets flagged or put on hold.

That’s probably one of the safest and smartest things any business can do. Keeping all the transaction details and receipts in one place can really help when something goes wrong or an account gets put on hold.

 

[Ethan.Williams]

Happened to me many times, I own around 3 e-bank or e-wallets, i'm a freelancer so I need to have multiple bank wallets just in case my clients don't have the same payment method or transaction method, One account was hold due to the claimed funds processing roughly around 1 week, but all I did was reach out to customer service report and followed up my client about the reference number of the transaction, REFERENCE NUMBER IS A MUST!

Yes, and keeping track of all your transactions is really important too. Having the details saved can make things much easier to sort out if an account ever gets put on hold.