Would you feel comfortable buying from a website that only offers AI customer support?

[Damien.Sullivan]

Chatbots can be useful when you just need quick answers about orders, payments, or store policies. But what happens when you have a concern that the chatbot cannot understand or resolve? Would you still trust the website enough to make a purchase if there were no option to speak with a real person?

 

[Conqueoror777]

Chatbots can be useful when you just need quick answers about orders, payments, or store policies. But what happens when you have a concern that the chatbot cannot understand or resolve? Would you still trust the website enough to make a purchase if there were no option to speak with a real person?

No I wouldn't buy, proper human support is mandatory IMO.